Implement a digital library to improve access to institutional documentation

Abstract

PROBLEM: the lack of access that users have to the historical documentation produced by INGUAT, a situation that affects users. their research directly, as it is difficult for them to access it. OBJECTIVE: detail the process to improve user access to institutional information and documentation, with the implementation of a digital library at the Guatemalan Tourism Institute. METHOD: a socio-critical paradigm was used, using participatory action research as a methodology, using a qualitative approach. The sample was non-probabilistic, it was applied to 59 people, and the survey and focus group techniques were applied, with the help of instruments such as the questionnaire and the focus group guideline, obtaining valuable qualitative and quantitative data from them. RESULTS: the lack of access to historical documentation produced within the institution was confirmed, and a digital library was implemented. CONCLUSION: the INGUAT Digital Library was implemented, thus achieving that the institution can enter the path of digital transformation, automating its library services by using technology, thereby achieving the centralization, conservation, organization and dissemination of information. documentary production obtained, thereby responding to the need for tourist information that users require.